Privacy

How we handle your information

Last updated: 4 October 2026

This site, automation-expert.ai, is run by TEAMSolutions Group Pty Ltd (ABN 79 691 657 155), an Australian business. Automation Expert is our client-facing brand. In this page, "we" and "us" mean TEAMSolutions Group, trading as Automation Expert.

What we collect

Contact forms. When you use a form on this site we collect what you type in: your name, email address, business name, team size, phone number and message, depending on the form. The AI tools (Check-Up, Opportunity Finder and Website Check-up) also collect the website address and answers you submit, and ask for your first name and email to send your result.
Chat. If you use the chat on the site, we keep your messages, and your name and email if you give them.
Email. If you email or call us, we keep that correspondence.
Visit data. Analytics tools record how visitors use the site, as described below.

Analytics and cookies

This site uses Google Analytics, which sets cookies to measure visits and how pages are used. The data is collected by Google. You can opt out with the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

Some pages also use Microsoft Clarity, which records anonymised interaction data such as clicks, scrolling and page views so we can see where visitors get stuck. Clarity is operated by Microsoft. Some pages also use the Meta Pixel, which tells Meta when you visit so we can measure our own ads. You can block all of these tools with your browser's cookie settings.

How we use it

To reply to your enquiry and run the conversation you asked for.
To deliver the result of a tool you used.
To improve the site and our services.
To email you about your enquiry or result. We only send marketing if you opted in, and every email lets you opt out.

We do not sell your information

We do not sell or rent your personal information. We share it only with service providers who help us run the site, send email, host data and analyse visits, and only as needed for those jobs, or where the law requires it. Some of these providers store data outside Australia.

Your rights under the Australian Privacy Principles

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. We will reply within a reasonable time. If you think we have mishandled your information and we have not fixed it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

For access, correction or any privacy question, email info@teamsolutionsgroup.com.au or call Privacy 0468 083 267.